“In this one, you can die as much as you like, but in real war it’s not possible,” he said. “The reality of military service is beyond what you think. Here you can go back and replay, but in real life if you get shot you get shot. So it’s an entertainment, but it makes you think.”
He turned back to the combat on the screen. In the cocoon of the headphones, he did not hear the sound of prices hitting the floor.
Urban Tool in Recruiting by the Army: An Arcade
By JOHN LELAND
PHILADELPHIA — Amid the last-minute shopping bustle, the voice in the Black Hawk helicopter simulator shouted with an urgency that exceeded even the holiday mall frenzy.
“Enemy right! Enemy right!”
Triggers squeezed. Pixels exploded. Shopping waited.
At the Franklin Mills mall here, past the Gap Outlet and the China Buddha Express, is a $13 million video arcade that the Army hopes will become a model for recruitment in urban areas, where the armed services typically have a hard time attracting recruits.
The Army Experience Center is a fitting counterpart to the retail experience: 14,500 square feet of mostly shoot-’em-up video games and three full-scale simulators, including an AH-64 Apache Longbow helicopter, an armed Humvee and a Black Hawk copter with M4 carbine assault rifles. For those who want to take the experience deeper, the center has 22 recruiters. Or for more immediate full-contact mayhem, there are the outlet stores.
The facility, which opened in August, is the first of its kind. It replaces five smaller recruitment stations in the Philadelphia area, at about the same annual operating cost, not counting the initial expenses, said Maj. Larry Dillard, the program manager. Philadelphia has been a particularly difficult area for recruitment.
The Army recruited 80,517 active personnel in the fiscal year that ended in October, slightly surpassing its goal of 80,000, though as in recent years it fell below its goal of having 90 percent of recruits be high school graduates.
In recent years the Army has tried a number of ways to increase enlistment, including home video games, direct marketing promotions, a stronger online presence and recruitment-themed music videos. In 2007 it added bonuses of up to $2,000 for Army reservists who signed up new recruits. Civil liberties groups have criticized the Pentagon for its efforts to reach high school students.
But while recruitment remains strong in rural areas where there are military bases, it is weak in cities like Philadelphia, Major Dillard said. “The question is, how can we get our stories out to urban centers where most of the population lives, but where we don’t have a big presence?” he said. He added that the center did not recruit anyone under 17.
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